物流政策
# Shipping & Delivery Policy
Thank you for shopping with **LeeWey Luxury**. We are dedicated to ensuring that your jewelry pieces arrive safely, securely, and in a timely manner. Below you will find detailed information regarding our shipping procedures, delivery timeframes, and rates.
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1. Order Processing Time
- All orders are processed within **1 to 3 business days** (Monday through Friday, excluding public holidays) after receiving your order confirmation email.
- Each piece is individually inspected and carefully packaged to ensure optimal presentation and protection during transit.
- You will receive an automated shipping notification with your tracking details once your package has been handed over to the carrier.
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2. Shipping Rates & Delivery Estimates
We ship internationally to the United States, Europe, and selected global destinations. Shipping charges for your order are clearly calculated and displayed at checkout:
Free shipping on orders of $20 or more; a $10 shipping fee applies to orders under $20. Delivery takes 8–15 business days via Yanwen Express
*Note: Delivery times are estimates and may vary slightly due to peak seasonal volume, weather conditions, or local postal processing.*
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3. Order Tracking
Once your order has shipped, you will receive an email containing your official tracking number and a direct tracking link. Please allow **24 to 48 hours** for tracking updates to populate on the carrier's tracking portal.
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4. Customs, Duties & Import Taxes
LeeWey Luxury is not responsible for customs fees, import duties, or taxes applied to your package upon arrival in your destination country. Any fees imposed during or after shipping (tariffs, taxes, handling fees) are the responsibility of the customer.
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5. Shipping Address Corrections
Please ensure that your shipping address is accurate and complete before completing payment. If you notice an error in your delivery address, please contact us immediately at **leesp4n@gmail.com** with your order number. Once an order has been dispatched, address modifications cannot be made.
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6. Damages & Lost Packages in Transit
We take great care in packaging our delicate jewelry. If your order arrives damaged or defective:
- Please inspect your package upon delivery.
- Contact our customer support at **leesp4n@gmail.com** within **48 hours** of receipt with your order number and clear photos of the damaged item and packaging.
- We will promptly evaluate the situation and arrange a replacement or appropriate solution.
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7. Contact Us
For any questions regarding your shipment or assistance with order tracking, please reach out to us:
- **Email:** leesp4n@gmail.com
- **Phone:** +86 13500227434
- **Business Hours:** Monday – Friday, 9:00 AM – 6:00 PM (UTC+8)